Patients may be aware that the surgery was inspected by the Care Quality Commission (CQC) in December 2015 as part of their current programme of inspections of all GP surgeries in the country. Their initial report graded us as follows:
Requires improvement (due to various premises-related health and safety policies/risk assessments not being up to date)
Requires improvement (due to patient feedback on the experience of booking an appointment)
The report itself read well, and gave a balanced and quite upbeat commentary on the overall performance of the surgery, so we were very disappointed that CQC gave us an overall grading of "requires improvement".
***However, following work to address CQC's areas for improvement, we have now heard that they have re-rated us to GOOD across all 5 of the above categories, and therefore GOOD overall.***
We would encourage you to read both the original report below (it is quite short), and the re-rating report when it is officially published (which is even shorter).
Finally, we would like to say “thank you” again to those patients who either met the CQC team on the day of the inspection, or left written comments on their forms, for the positive feedback provided.
Named Accountable GP
All practices in England are now required to allocate all patients a named accountable GP. At Pewsey Surgery we have been operating such a system for some time, with all our patients allocated a specific GP.
Having a named GP does not prevent you seeing any other doctor in the Practice. We do, however, encourage patients to see the same Doctor for on-going problems, as this continuity has been proven to improve the care we can offer.
Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with one of our other GPs.
If you wish to be told the name of your accountable GP, please ask a receptionist, who will be able to tell you immediately.
Please do not telephone the Practice for this information, as we try to keep our lines clear for patients needing to make appointments.
The doctors will consider, on a case by case basis, requests for patients to be moved to a different accountable GP at the Practice. If you wish to request such a change, please write to the Practice Manager explaining why you wish to move, or email him via email@example.com
Demand for NHS services continues to rise inexorably. In this context, missed appoinments, which are not cancelled in advance, represent a significant waste of time and money. We send txt reminders 2 days before all apointments. If you know that you cannot attend, please do let us know so we can offer the appointment to somebody else.
We do appreciate your cooperation in this - thank you.
(Site updated 01/09/2016)