Patients may be aware that the surgery was inspected by the Care Quality Commission (CQC) in December 2015 as part of their current programme of inspections of all GP surgeries in the country.
CQC have now published their report, and have graded us as follows:
Requires improvement (due to various premises-related health and safety policies/risk assessments not being up to date)
Requires improvement (due to patient feedback on the experience of booking an appointment)
The report itself reads well, and gives a balanced and quite upbeat commentary on the overall performance of the surgery, so we are very disappointed that CQC have given us an overall grading of "requires improvement". *** UPDATE MAY 2016: AFTER HAVING MADE THE NECESSARY IMPROVEMENTS WE ARE ANTICIPATING THAT OUR OVERALL RATING WILL BE UPGRADED TO "GOOD" THIS SUMMER ***
We would encourage you to read the report below (it is quite short).
We are particularly aggrieved about the grading for responsiveness. CQC acknowledged in their report that we have in fact responded to patient concerns by reviewing and redesigning our appointment rotas, but because we had not actually introduced the changes at the time of the inspection - they came into effect on 1st January - they marked us down. They also marked us down despite acknowledging a number of areas where our performance, as gleaned from independent patient surveys carried out last year, was clearly well above CCG and national averages.
We would also like to reassure patients that there were no concerns raised over clinical safety, but we do need to work on some health and safety policies and premises-related risk assessments. This is already in hand.
Such is the nature of the CQC machine. We have tried but failed to get the overall grading changed to something which better reflects the key purpose of a GP surgery, namely quality of medical care. To be classified as “requires improvement” overall does not, in our opinion, reflect fairly upon the efforts that the doctors, nurses, health care assistants and all the staff at the surgery put in to providing you, our patients, with a quality service, against a backdrop of rising workload and continuing funding pressures.
Finally, we would like to say “thank you” to those patients who either met the CQC team on the day of the inspection, or left written comments on their forms, for the positive feedback provided.
Named Accountable GP
All practices in England are now required to allocate all patients a named accountable GP. At Pewsey Surgery we have been operating such a system for some time, with all our patients allocated a specific GP.
Having a named GP does not prevent you seeing any other doctor in the Practice. We do, however, encourage patients to see the same Doctor for on-going problems, as this continuity has been proven to improve the care we can offer.
Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with one of our other GPs.
If you wish to be told the name of your accountable GP, please ask a receptionist, who will be able to tell you immediately.
Please do not telephone the Practice for this information, as we try to keep our lines clear for patients needing to make appointments.
The doctors will consider, on a case by case basis, requests for patients to be moved to a different accountable GP at the Practice. If you wish to request such a change, please write to the Practice Manager explaining why you wish to move, or email him via firstname.lastname@example.org
Demand for NHS services continues to rise inexorably. In this context, missed appoinments, which are not cancelled in advance, represent a significant waste of time and money. We send txt reminders 2 days before all apointments. If you know that you cannot attend, please do let us know so we can offer the appointment to somebody else.
We do appreciate your cooperation in this - thank you.
(Site updated 07/07/2016)