Kennet and Avon Medical Partnership
Having arrived at the end of the first two weeks of the new Practice, key staff members met on Friday to review the first few days of delivering Primary Care across the Pewsey and Marlborough region as a single practice, The Kennet and Avon Medical Partnership.
You will not notice much change, perhaps different voices on the telephone and certainly a different choice of location or timings for some appointments but essentially the contact between patients, doctors and nurses will remain the same.
The full merger cannot take place until NHS digital services amalgamate all the records and information technology services for which we are responsible at the end of the summer. In the meantime we ask that you remain patient with our Reception Staff as they familiarise themselves with the new and complex situation whilst maintaining the seamless service we aim to deliver.
Following the retirement of Dr Hanson, a reduction in the availability of Dr Ring and the continued struggle to recruit new doctors, it has been necessary to redistribute patient numbers across the remaining doctors. Letters of explanation have already been received by those patients affected by this change. Remember this will not affect patient choice; indeed, with one practice and two locations, we believe that we have increased flexibility of access.
We continue to recruit clinical staff to join the team. Be aware, as discussed extensively at both Public Meetings, primary care is in crisis; GPs are in very short supply in Wiltshire as they are across the country. Our enthusiastic team is proud to have faced this crisis head on in order to preserve your GP Surgery in Kennet and Avon.
We welcome thoughts, suggestions, comments or concerns from our patients, and would ask that you send these to the following email address:
Named Accountable GP
All practices in England are now required to allocate all patients a named accountable GP. We have been operating such a system for some time, with all our patients allocated a specific GP.
Having a named GP does not prevent you seeing any other doctor in the Practice. We do, however, encourage patients to see the same Doctor for on-going problems, as this continuity has been proven to improve the care we can offer.
Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with one of our other GPs.
If you wish to be told the name of your accountable GP, please ask a receptionist, who will be able to tell you immediately.
Please do not telephone the Practice for this information, as we try to keep our lines clear for patients needing to make appointments.
The doctors will consider, on a case by case basis, requests for patients to be moved to a different accountable GP at the Practice. If you wish to request such a change, please write to the Practice Manager explaining why you wish to move, or email him via email@example.com
Demand for NHS services continues to rise inexorably. In this context, missed appoinments, which are not cancelled in advance, represent a significant waste of time and money. We send text reminders two days before all appointments. If you know that you cannot attend, please do let us know so we can offer the appointment to somebody else.
We do appreciate your cooperation in this - thank you.
(Site updated 17/05/2017)